Customer Success Stories

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35%
Avg turnover reduction
92%
Avg response rate
4.9/5
Customer satisfaction
<2 min
Survey time
RF
Consulting150 employees (fully remote)

RemoteFirst Inc

Built culture across 12 time zones

"With a fully remote team, we had no idea how people were really feeling. PulseFeedback became our culture dashboard."

David Park
People Ops Lead, RemoteFirst Inc
12
Time zones connected
48 hrs
Issue detection time
28%
Improvement in belonging score
0
Surprise resignations

The Challenge

As a fully remote company across 12 time zones, RemoteFirst had no visibility into team morale or emerging issues.

The Solution

Async pulse surveys and real-time sentiment dashboards gave leadership visibility into remote team health.

The Full Story

RemoteFirst Inc had employees in 12 time zones but no way to take the pulse of their distributed team. Slack messages and video calls only showed part of the picture. With PulseFeedback's async pulse surveys, employees could share feedback on their own schedule. The sentiment dashboard showed leaders which teams were thriving and which needed attention. When the APAC team's sentiment started declining, they caught it within 48 hours and discovered timezone-related burnout, something that would have taken months to surface otherwise.

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